How to Sign Up
Getting your medicine is easier than ever before!
Ordering from Karuna Health Foundation is a very simple process, and we’ll walk you through how to sign up for an account with us here.
We want to ensure that our customers are taken care of and able to get their medicine; however, we also have a strict policy against selling to minors.
That is why we ask that you upload a piece of valid, government-issued photo identification so that we can be sure that our product is being purchased by adults.
Your privacy is important to us so we want to stress that your identification will not be shared with any other parties and is solely for our own records.
Please note that if it is your first time ordering and you do not upload your ID, your order will not be packed until one of our staff members verifies your account.
Also, We only offer refunds in the form of store credits.(***some exceptions may apply***)
Step 1 – Register an account
Proceed to the Register page and fill out the form to create an account.
Step 2 – Fill cart, select shipping, and checkout
Go through the site and make your order by adding all the items you want to your cart.
When you are finished making your order, click the cart icon. Review your cart and choose a shipping option.
We have multiple shipping options available based on your needs.
Next, click “Proceed to checkout“. Complete the billing and shipping addresses if needed.
Next, choose a payment option: Email Money Transfer or Cash for local delivery.
Finally, click “Place order“
Step 3 – Complete order
After your order is completed, you will receive an e-mail with your Order Invoice.
When you receive the e-mail with your Order Invoice, please refer to Step 2 of the “How to Pay” section below. Payment and ID must be received before we start packaging your order.
How to Send Interac e-Transfer Payment
We want you to know that your money is secure.
Due to the security and convenience, we accept Interac e-Transfer and cash (local delivery only).
Please remember that you must be over 19 years of age to make an order. Keep in mind that your payment can still be accepted even if your account is unverified, and refunds by Interac E-Transfer take up to 3 business days. To avoid delay in your order, please ensure that your account is verified before you send payment.
Step 1 – Place an order
Place an order online following the instructions in the How to Sign Up section above.
Once your order has gone through, you’ll receive an e-mail with your order number.
If you do not receive an e-mail, check your spam folder as sometimes our e-mails get routed to there. To avoid this, please add [email protected] to your safe sender list.
When your order has been made, you can also check your order invoice in your Account Dashboard.
You can access your Account Dashboard by logging into the site and then clicking My Account in the top navigation bar.
Step 2 – Send payment
Once your order has been placed, the Order Received page and your Order Invoice email will have the Interac e-Transfer info for you to use.
If you are not sure how to send an Interac e-Transfer, get in contact your bank and they will walk you through the whole process. How it works?
Security Info provided to you will be the following:
Security Question: Your Order Number {xxx}
Security Answer: {secret code associated with your account}
Step 3 – Order shipped
Our accounting department manually accepts every payment so it will usually take at least few hours before your payment is accepted and matched. No worries though – it shouldn’t take us longer than 24 hours.
Once your payment is matched, provided your account is verified, we will start packing your order. Our standard turnaround time is 1-2 business days.
You will receive a tracking number at around 9 PM PST on the day that your order is shipped.
To ensure you receive your tracking number, please make sure you add [email protected] to your safe sender list.
